Refund Policy

Refund & Returns Policy

At Krafty Kaur, each item is carefully personalised or digitally created, making every order unique to you.

✨ Personalised & Digital Items

Due to the bespoke nature of our products:

• Returns and refunds are not offered on personalised or digital items
• This includes all customised designs, e-invites, and self-edit templates
• We encourage you to review all details carefully before approving your final design

📦 Damaged Items (Printed Orders Only)

In the unlikely event that your printed order arrives damaged, we are here to help.

• Please email us at info@kraftykaur.com within 48 hours of delivery
• Include clear photos of the damaged items and packaging
• Once reviewed, a replacement will be arranged promptly at no additional cost

⚠️ Additional Information

• We are not responsible for errors approved in final proofs
• Refunds are not issued for delays caused by courier services
• We are committed to working with you to ensure a positive experience wherever possible

✨ Final Note

Every order is created with care and attention to detail. We are dedicated to ensuring you receive a design you truly love and a service you can trust.